Refunds Policy – Agrol Agriculture Sp. z o.o.
At Agrol Agriculture Sp. z o.o., we are committed to ensuring customer satisfaction by providing high-quality agricultural and industrial products. However, we understand that unforeseen circumstances may arise, and we have established a clear and transparent refund policy to address any issues.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
✔ The product received is damaged or defective upon arrival.
✔ The wrong item was delivered, not matching the order confirmation.
✔ The product is expired or unfit for use (applicable to perishable goods like poultry and animal feed).
✔ The order was canceled before processing or shipment.
Refunds will not be granted for products that have been used, altered, improperly stored, or ordered by mistake.
2. Refund Request Process
To initiate a refund, customers must follow these steps:
1️⃣ Notify Us: Contact our customer support within 48 hours of receiving the product.
2️⃣ Provide Proof: Submit relevant proof (photos, videos, and a detailed explanation of the issue).
3️⃣ Return Instructions: If applicable, we will provide return shipping details.
4️⃣ Processing Time: Refunds will be processed within 7–14 business days after product inspection and approval.
📧 Email: info@agrolagriculturespzoo.com
📞 Phone: +48 669 924 332
3. Non-Refundable Items
Certain products are not eligible for refunds, including:
🚫 Custom or bulk orders (unless an error was made by Agrol Agriculture Sp. z o.o.).
🚫 Products damaged due to improper handling or storage by the customer.
4. Return & Replacement Policy
✔ If a refund is not applicable, we may offer a replacement or store credit for future purchases.
✔ Customers must return defective products in their original packaging for assessment.
✔ Return shipping costs will be covered by Agrol Agriculture Sp. z o.o. only if the issue was our fault (wrong item, defective goods).
5. Refund Method
Approved refunds will be processed using the original payment method used at the time of purchase. Depending on the payment provider, it may take 3–7 business days for the refund to reflect in your account.
For international transactions, currency exchange rates and processing fees may apply.
6. Contact Us for Refund Queries
If you have any questions regarding our Refunds Policy, feel free to reach out:
📧 Email: info@agrolagriculturespzoo.com
📞 Phone: +48 669 924 332
🌍 Website: https://agrolagriculturespzoo.com
We strive to resolve all refund-related concerns quickly and fairly to maintain strong customer relationships.